After registering, set up your profile. Make sure to provide complete and accurate information, so that other users can get a sense of who they're dealing with.

A well-maintained profile, accurate information, and—later on—reviews help build trust. Use only data and information that actually apply to your account and how you use it.

As a Needer, you need help. You create a job, define the key requirements, and decide which Helper is the best fit for your task.

As a Helper, you want to take on tasks. You choose jobs that match your skills, your schedule, and your location.

Describe as precisely as possible what needs to be done, where the task will take place, what price you have in mind, and any specific details a helper should know.

You can also add photos to the job listing. Especially for furniture, yard work, transportation, or custom jobs, photos help you better estimate the amount of work involved.

For the time, you can either specify a specific date or use a flexible job date. With a flexible date, you'll work together to find a suitable time.

In addition, when creating a match, you can decide whether to enable the pre-match chat. If it's enabled, any open questions can be clarified before the match begins. If it's disabled, further coordination takes place after the match is confirmed.

As a helper, you check whether the task, location, price, time, and required skills are a good fit for you. If photos are provided, you can use them to better assess the task.

If the Needer has enabled the pre-match chat, any questions can be clarified before the match begins. If the pre-match chat is disabled, you should rely primarily on the description, photos, and the provided job details.

If the job has flexible dates, the specific date will be agreed upon together. Still, please apply only if you generally have the time and the skills required for the job.

Suitable helpers can respond to a posted job. The requester reviews the available options and decides which helper should be assigned the job.

Factors such as price, distance, profile, reviews, demeanor, and how well the candidate fits the job may play a role.

Only once the appropriate selection has been confirmed is a match established, and the job moves on to the next phase.

If the Needer has enabled the pre-match chat when creating the job, certain questions can be clarified before the match.

Once the match has been confirmed, the chat feature is available to discuss the specific arrangements. There, you can coordinate details such as the meeting place, equipment, exact time, and other specifics.

Important discussions should take place within the VeeDoo communication platform whenever possible, so that the conversation history remains clear to both parties.

The price should be appropriate for the task. Consider, for example, the duration, effort, distance, tools required, and difficulty.

A clear and realistic price helps both sides better assess, even before the match, whether the task is a good fit.

Do not post tasks that are prohibited, dangerous, or obviously frivolous. As a Helper, you should not take on any task that exceeds your abilities or for which specific legal requirements apply that you do not meet.

If you find a user, job, or behavior to be problematic, you can use the reporting features provided for this purpose.

After the match, Needer and Helper carry out the agreed-upon task on the scheduled or mutually agreed-upon date.

When the helper marks the job as complete, they receive the designated completion PIN. The requester uses this PIN to confirm the successful completion in the app.

From that point on, the Needer generally has 12 hours to complete the job as usual or—if there are genuine issues with the service— to initiate an escalation.

If neither the regular completion nor an escalation occurs within this time frame, the job will automatically be completed with the full order amount.

Reviews help highlight reliability and experiences within the platform. They help other users better evaluate profiles.

Therefore, please provide a fair and objective evaluation based on how the job actually went.

An escalation can only be initiated by the Needer, if there are issues with the service after it has been completed. The Helper cannot initiate an escalation on their own; for other issues, they can use the designated reporting functions.

When initiating an escalation, the requester must enter a reason consisting of at least 30 and no more than 500 characters. This reason is displayed to the helper.

Once an escalation begins, an 18-hour resolution period begins. If the helper approves a proposal, the transaction is finalized at that amount.

If no agreement is reached within the deadline, a compromise is automatically reached: the average of the most recent amount proposed by the buyer and the full order amount.

If the requester initiates an escalation but does not make a reduced payment offer, the order will automatically be finalized with the full order amount for the helper once the 18 hours have elapsed.

As a client: Describe tasks in full, use photos appropriately, set fair terms and conditions, and enable the pre-match chat if you think it would be helpful to ask questions before the match for your job.

As a helper: Review jobs carefully, ask relevant questions when the pre-chat feature is enabled, accept only suitable tasks, and stick to agreed-upon deadlines and arrangements.

The following applies to both: clear communication, honest information, and treating each other with respect make the process easier and reduce misunderstandings.